Tech & Warranty Support

Tech & Warranty Support

Location: Riyadh, Saudi Arabia

Summary

We are seeking, for one of our subsidiaries, a Tech & Warranty Support professional to join our Operations Division. The role focuses on managing product return operations (RMA) and ensuring compliance with warranty procedures by coordinating across technical, logistics, and customer service teams. This position plays a vital part in improving process quality, reducing non-conformities, and enhancing customer satisfaction.

Key Responsibilities

• Act as the main point of contact between Project Managers and Customer Service for Return Material Authorizations (RMAs).
• Track and follow up on non-conformities (NCs) , ensuring corrective actions are implemented by the Quality team.
• Coordinate with the logistics team to manage product return pickups and deliveries.
• Maintain clear communication by sharing tracking details and updates with stakeholders.
• Follow company SOPs for handling returned products — including inspection, segregation, repackaging, reuse, or e-scrapping.
• Support product diversions via RMA and Vendor Return Authorization (VRA) processes.
• Collaborate with Quality, Project Management, Logistics, and Customer Service teams.
• Ensure accurate inventory control of returned products in coordination with warehouses.
• Manage RMA inventory and determine proper disposition (reuse, repair, or scrap).
• Support failure analysis and assist in retrieving defective products for root cause studies.
• Oversee e-waste vendor management including registration, payment, and performance tracking.
• Continuously improve RMA documentation and reporting for greater efficiency.
• Collect and analyze data to prepare dashboards, summaries, and performance reports.

Qualifications and Experience

• Bachelor’s degree in Electrical or Mechanical Engineering (or related field).
• Minimum 4–6 years of experience in managing product returns (RMA), logistics, or supply chain processes.
• Hands-on experience in warehousing, order handling, transportation, and planning within a global supply chain.
• Knowledge of solar PV systems and electronic component failure analysis .
• Strong understanding of logistics policies, customs documentation, and INCOTERMS .
• Proficient in Power BI , SAP , or NetSuite .
• Excellent written and verbal communication skills.
• Strong collaboration, attention to detail, and decision-making ability.
• Customer-centric mindset with the ability to understand business processes and cross-functional interactions.