Technical Account Manager

As a Technical Account Manager at ClearGrid, you ll be an essential partner to our enterprise clients: understanding their business goals, streamlining onboarding, and optimizing their experience with our intelligent, data-centric solutions. You ll collaborate across engineering, product, and customer success, leveraging your technical savvy and client relationship skills to drive adoption, satisfaction, and innovation.

Key Responsibilities

• Act as the primary day-to-day contact for enterprise clients, expertly managing all technical and operational touchpoints.
• Lead client onboarding, solution implementation, and troubleshooting facilitating smooth integration with ClearGrid s AI-driven platforms and APIs.
• Understand clients technical requirements, mapping them to ClearGrid s capabilities to ensure maximum value realization.
• Partner with engineering and product teams to resolve complex integration issues, relay feature requests, and provide actionable client feedback.
• Develop comprehensive product and integration documentation tailored to internal and client-facing needs.
• Proactively monitor account health, usage, and performance identifying opportunities for clients to adopt new solutions and features.
• Help shape customer success strategies, improving processes as our fast-growth startup evolves.
• Represent the client s voice internally, influencing the product roadmap and contributing to a culture of continuous improvement.
• Occasionally travel to client sites for launches, quarterly business reviews, or technical workshops as needed.