Technical Account Manager

"Technical Account Manager."

This person would act as the bridge between the development team and the client, handling day-to-day communication, monitoring feedback, and ensuring that technical requests are managed efficiently without requiring higher management direct involvement in every detail.

Responsibilities and Duties:

• Primary Point of Contact (POC): Serve as the main point of contact for all technical communications between the client and the development team, ensuring timely and effective responses to inquiries, issues, and requests.
• Project Monitoring: Regularly monitor project management tools (e.g., PT, emails, Teams and Slack) for updates, feedback, and issues reported by the client, and ensure these are addressed promptly by the appropriate technical team members.
• Team Coordination: Work closely with the technical lead to discuss any technical challenges, relay client feedback, and ensure that the development team is aligned with the client's needs and expectations.
• Availability: Ensure consistent availability and diligence in tracking project updates. Collaborate closely with the development team to prepare prompt and accurate responses. Be mindful of US client working hours and ensure you are available to address any urgent matters during those times.
• Issue Resolution: Identify, prioritize, and coordinate the resolution of any issues or bugs reported by the client, working with the technical lead and the development team to provide solutions efficiently.
• Client Communication: Handle routine communications with the client, including responding to technical queries, providing updates on progress, and addressing any concerns. Escalate critical issues to you as needed.
• Documentation and Reporting: Maintain accurate records of all communications, decisions, and changes related to the project. Prepare reports or summaries as required to keep all stakeholders informed.
• Continuous Improvement: Proactively identify areas for improvement in communication, processes, and project management to enhance overall efficiency and client satisfaction.

Qualifications:

• Strong background in technical project management or account management, preferably in a software development environment.
• Excellent communication and interpersonal skills, with the ability to translate technical information for non-technical stakeholders.
• Experience working with project management tools and collaboration platforms.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to work closely with a technical team and understand complex technical issues.

Job Type: Full-time

Pay: From Rs100,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Technical Account Manager: 2 years (Preferred)

Work Location: In person