Technical Account Manager – IT Services Projects

Technical Account Manager – IT Services Projects

About the role

We are seeking a highly motivated and client-centric Technical Account Manager (TAM) to assess the technical delivery and ongoing relationship management for our IT services projects. As a TAM, you will act as a strategic advisor, project coordinator, and technical liaison between our clients and internal teams. This role ensures the successful execution of IT projects, addresses technical concerns, and promotes long-term customer satisfaction and retention.

You will play a pivotal role in building client trust, managing project delivery, and proactively identifying opportunities to improve service quality and client outcomes.

Responsibilities & Tasks

• Serve as the primary technical point of contact for assigned clients
• Manage end-to-end technical delivery of IT service projects (e.g., cloud migrations, managed services, network/security implementations)
• Translate client needs into actionable project plans and manage execution
• Coordinate with cross-functional teams (DevOps, Support, Security, PMs) to ensure smooth delivery
• Monitor service level agreements (SLAs), ensure timely incident resolution, and manage escalations
• Provide ongoing client updates, technical reports, and performance reviews
• Conduct quarterly business reviews (QBRs) and strategic roadmap discussions with clients
• Work closely with sales and pre-sales teams to support solutioning and upsell opportunities
• Track client health metrics and take action to prevent churn

Position Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 5+ years of experience in IT services or technical account management
• Proven track record of managing multiple complex client relationships and projects
• Strong understanding of IT infrastructure, cloud platforms, and cybersecurity concepts
• Excellent project management and stakeholder communication skills
• Client-facing experience with the ability to present technical content to non-technical stakeholders

Required Skills

• Strategic thinking and consultative approach to client management
• Strong troubleshooting and root cause analysis capabilities
• Ability to prioritize and manage multiple tasks simultaneously
• Detail-oriented, organized, and proactive
• Exceptional written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment

Tools (Must have hands on working experience of required tools/software/application)

• Cloud: AWS, Azure, GCP
• Monitoring & Ticketing: Jira, ServiceNow, Zendesk, Datadog, New Relic
• Security: CrowdStrike, SentinelOne, Fortinet, Okta
• DevOps: Docker, Kubernetes, Terraform, Git
• Communication & Reporting: Slack, Zoom, Confluence, Power BI, Tableau

Job Type: Full-time

Pay: Rs150,000.00 - Rs200,000.00 per month

Work Location: In person