Technical Engineer Tier III

Cairo, Egypt

Responsibilities

As a highly skilled technical support engineer, you will take ownership of complex customer technical issues with ERP System. and provide timely and effective solutions. You will also serve as a technical escalation point for other engineers and assist in resolving cases through advanced troubleshooting tools (e.g. debugging).
You will play a key role in building communities with peer delivery roles and sharing your knowledge through various readiness programs. You will also provide technical coaching and mentoring to others to help them deepen their proficiency in resolving highly complex customer issues.
Your business and technology insights will be critical in shaping strategy when engaging with customers, partners, and teams. You will leverage your expertise to help drive business integration and ensure that our solutions align with our customers' needs and expectations.

Requirements:

Minimum 2 years hands-on experience in ERP systems like Dynamics OnPrem, Dynamics 365 , SAP , PeopleSoft , NetSuite ERP , Oracle ERP Cloud, Epicor, and/or related .
Good understanding of database administration like Restore, Backup, query store, etc, ability to write simple SQL query to inquiry data.
Proficiency in diagnosing and resolving technical issues, performing root cause analysis, and providing effective technical support to end-users.
Problem-Solving Abilities: Analytical mindset with excellent problem-solving skills, capable of identifying root causes of technical issues and implementing innovative solutions to resolve them.
Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical information clearly and concisely to clients with varying levels of technical proficiency.
Customer Focus: Customer-centric attitude with a passion for delivering exceptional service and building long-term relationships with clients, ensuring their satisfaction and success.
Team Collaboration: Strong collaborative skills with the ability to work effectively in a cross-functional team environment, collaborating with colleagues from different disciplines to achieve common goals.

Technical Skills Required (System Admin)

In-depth knowledge ERP fundamentals
Ability to customize and configure F&O to meet specific business requirements, including modifying entities, forms, workflows, and reports.
Familiarity with ERP Lifecycle Services for managing implementations, updates, and deployments, including environment management, issue diagnostics, and monitoring.65
Implementing security measures within 365 F&O, managing user roles, permissions, and ensuring compliance with data security standards.
Understanding upgrade paths, applying patches, and managing version upgrades of 365 F&O while ensuring minimal disruption to operations.
Knowledge of programming languages like X++ for customization and .NET for extending functionality in 365 F&O.
Good knowledge of Application lifecycle management, like version control, build/release pipeline.

Technical Skills Required (Data Management Framework (DMF) Specialist)

Proficiency in data migration strategies and integration techniques between Dynamics 365 F&O and other systems, using tools like Data Entity Wizard, Data Management Framework, and Common Data Service.
Good understanding of database administration like Restore, Backup, query store, etc, ability to write simple SQL query to inquiry data.
Solid understanding of APIs (e.g. Postman)
Understanding the integration possibilities with the Power Platform (Power BI, Power Apps, Power Automate) to extend and enhance Dynamics 365 F&O functionalities.

Additional Desirable Skills

Basic understanding of related concepts AD/ADFS, DNS, Local Agent, Domain /Domain Controller.
Basic understanding of local agent, Service fabric and Orchestrator Server
How to collect and analyze related logs.
Understanding of certificate rotation concept
AX Experience

Benefits