Technical I, IT Operations (TCF)

Job Title:

Technical I, IT Operations (TCF)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Roles and responsibilities

• Plan and oversee projects, new implementations and IT Projects.
• Communicate with stakeholders to understand their requirements
• Develop and analyze functional specifications
• Gather feedback from end users about system performance
• Keep abreast of technology trends and developments
• Assigning Site tickets to the teams and keeping track of the needed Hardware and software inventory.
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients.
• Track All site Assets according to GITAM policy
• Ensure all requests are met within SLA

What you need to have?

• Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
• Experience with Network
• Fluent in English
• Proficient in Excel (can perform complex functions)
• Knowledge of Active Directory
• Knowledge of Incident response
• Experience as L1/2 Technical support
• CCNA, MCSA, SCCM, BigFix Certification

Location:

EGY Cairo - Plot no. 53, North Teseen st building 202

Language Requirements:

Time Type:

Full time

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