Technical Operations / Business Manager

About the Role:

We are looking for a Technical Operations / Business Manager to oversee company operations, lead multiple departments, and manage both on-site and overseas teams. The ideal candidate will have strong leadership, technical, and project management skills, ensuring efficient delivery of IT infrastructure projects and smooth day-to-day operations.

Key Responsibilities:

• Manage multiple departments including Network, Support, Cloud, and Projects.
• Ensure compliance with IT standards, cybersecurity policies, and regulatory requirements.
• Oversee company-wide systems, operations, and project delivery locally and overseas.
• Lead and coordinate on-site and remote engineers for timely project completion.
• Collaborate with clients, vendors, and international partners for smooth operations.
• Drive operational efficiency, process improvement, and service excellence.
• Support business growth through strategic planning, innovation, and leadership.
• Monitor company performance, budgets, and KPIs across all departments.
• Plan, execute, and monitor system integration and infrastructure projects.

Qualifications & Skills:

• Bachelor’s or Master’s degree in IT, Computer Science, Business Administration, or a related field.
• 10+ years of experience in IT operations, infrastructure, or project management.
• Proven experience in leading multiple teams and departments across diverse functions.
• Strong knowledge of IT infrastructure, including servers, networks, cloud, and security systems.
• Excellent communication, leadership, and strategic planning skills.
• Experience managing overseas operations or international clients is an advantage.
• Certifications such as PMP, ITIL, or CISSP are preferred.
• Extensive experience with systems integrators and Microsoft/Cisco or other system/network partners, managing complex multi-site infrastructure projects.

Job Type: Full-time

Application Question(s):

• Are you available to start immediately? If not, what is your notice period?
• Where are you located?
• Do you have any disabilities or medical issues that we should be aware of?
• What is your current salary package?
• How many years of experience do you have in IT operations or service management?
• Have you managed one or multiple departments? If yes, which ones and how many staff?
• Have you ever done any business or been involved in any business activities?
• Have you managed clients/customers as a vendor? If yes, what the service was getting delivered to customer and what was your role?
• How many years of experience do you have working with IT distributors or vendors?

Work Location: In person