BPO Manager / Business Development Manager

About Us:

We are a startup Business Processing Outsourcing (BPO) company based in Karachi, dedicated to providing exceptional services to clients outside of Pakistan. Our mission is to deliver high-quality, efficient, and reliable solutions that meet the diverse needs of our international clientele.

Job Overview:

We are seeking a dynamic and experienced BPO Manager / Business Development Manager to lead our operations and drive business growth. The ideal candidate will be responsible for acquiring new business, managing daily operations, and overseeing a dedicated team of staff who will execute the tasks assigned.

Key Responsibilities:

* Develop and implement strategies to attract new clients and expand the business.

* Manage daily business operations, ensuring efficiency and effectiveness in service delivery.

* Oversee and coordinate the activities of the staff, providing guidance and support as needed.

* Establish and maintain strong relationships with clients, ensuring their needs are met and exceeded.

* Monitor performance metrics and implement improvements to enhance operational efficiency.

* Prepare and present reports on business performance to senior management.

* Ensure compliance with industry standards and best practices.

Role Overview:

As the Business Processing Office Manager, you will be responsible for managing business workflows, overseeing finance-related tasks, streamlining internal processes, and ensuring smooth operations. This is not a client-facing BPO role — you will be directly managing backend processes and solving problems for our own company.

Key Responsibilities:

* Oversee and manage daily business operations from Pakistan

* Handle finance-related tasks such as reconciliations, reporting, invoice tracking, etc.

* Identify inefficiencies in operations and propose solutions

* Coordinate with the owner (based overseas) for reporting and updates

* Manage a small remote/local team if needed

* Ensure tasks are completed with international-quality standards and timelines

* Help build and scale internal systems and processes

Ideal Candidate Should Have:

3–5+ years of experience working in business operations, finance, or back-office roles

Prior experience working with or in foreign/international companies

Strong knowledge of finance, business processing, and reporting

Excellent English communication skills (written and verbal)

Strong problem-solving and organizational skills
Self-motivated and able to work independently without micromanagement

Familiarity with tools like Excel, Google Workspace, QuickBooks/Xero, CRMs, etc.

Qualifications:

* Proven experience in business operations management or business development, preferably in a BPO or related industry.

* Preference will be given to candidates with 3-5 years of relevant experience.

* Strong business development skills with a track record of bringing in new clients.

* Excellent leadership and team management abilities.

* Strong problem-solving and organizational skills.

* Exceptional communication skills in English (written and verbal).

* Familiarity with tools and software is relevant to business operations and reporting.

What We Offer:

* Competitive salary matches market standards.

* Performance-based commission structure.

* Supportive work environment with a dedicated team to assist you.

* Opportunities for professional growth and development.

How to Apply:

If you are a motivated individual with a passion for driving business success and managing operations, we want to hear from you! Please send your resume and a cover letter detailing your relevant experience to hr@crossroadconsultants.pk

Job Type: Full-time

Work Location: In person