Technical Project Manager

About the Role

A leading company is seeking an experienced Tech Project Manager to drive the delivery of an integrated digital ecosystem connecting physical retail stores, online platforms, and AI-enabled mobile applications. This role will oversee complex technical projects involving system integrations, marketplace development, mobile platforms, and data-driven service operations.

The ideal candidate combines strong technical expertise with excellent project management skills and the ability to lead cross-functional teams from concept to execution.

Key Responsibilities

• Lead end-to-end planning, execution, and delivery of technology-driven projects across retail, marketplace, and mobile platforms.
• Manage technical onboarding and system integrations with retail partners, POS systems, APIs, and onsite hardware devices.
• Oversee the design, development, and optimization of service management platforms handling order intake, scheduling, dispatching, tracking, digital documentation, and payment reconciliation.
• Define and implement standard operating procedures (SOPs) for service workflows, ensuring operational efficiency and consistency.
• Ensure seamless integration between online product marketplaces, service offerings, and payment systems.
• Collaborate with design and engineering teams to deliver intuitive UX/UI experiences across web and mobile platforms.
• Drive implementation of automation for notifications, scheduling, routing, and backend operations to minimize manual intervention.
• Establish and monitor real-time dashboards and analytics to track orders, revenue, service quality, customer satisfaction, and partner performance.
• Coordinate cross-functional digital enablement and training initiatives for internal teams and retail partners.
• Lead development and integration of AI-driven capabilities such as image-based item identification, service recommendations, and dynamic pricing.
• Manage mobile application lifecycle including design, development, QA, deployment, and post-launch optimization.
• Oversee scalable cloud infrastructure, data systems, cybersecurity, and compliance with privacy regulations.
• Implement monetization models including service fee sharing, marketplace margins, and in-app advertising.
• Track performance metrics and KPIs related to platform adoption, service fulfillment, user engagement, and system reliability.
• Drive continuous improvement through data insights, iterative enhancements, and emerging technology adoption.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• 5+ years of experience in technical project management, digital platform delivery, or technology transformation roles.
• Strong understanding of APIs, system integrations, web and mobile application development, and cloud-based architectures.
• Proven experience managing cross-functional teams and external technology partners.
• Excellent stakeholder communication and problem-solving skills.

What We Offer

• Opportunity to lead complex, high-impact digital initiatives.
• Work with cutting-edge technologies across retail, marketplace, and AI domains.
• Collaborative and growth-oriented work environment.
• Competitive compensation and long-term career growth opportunities.

Job Type: Full-time