Technical Project Manager - NPI/ Hardware

The Oracle Cloud Infrastructure (OCI) Remote Hardware Support team is seeking a results-driven and skilled Technical Readiness Manager to drive readiness for new product introductions (NPI) and ensure ongoing support for released products. In this highly visible position, you will work across Oracle’s product, engineering, operations, and services organizations to guarantee that every new product launch is fully supportable from day one and that operational excellence is maintained throughout the product lifecycle.

• High-visibility role with the opportunity to influence the trajectory of OCI’s support readiness globally.
• Collaborative, innovative, and mission-driven team environment.
• Opportunities for growth and development within Oracle.
• Competitive salary, benefits, and flexible work arrangements.

Professional Qualifications:

• Bachelor’s degree in Engineering, Business, Computer Science, or related discipline; advanced degree preferred.
• 10+ years’ experience in program management, preferably in hardware or cloud infrastructure support roles.
• Proven track record delivering large-scale, cross-functional initiatives in fast-paced, ambiguous environments.
• Demonstrated ability to manage multiple complex programs simultaneously.
• Strong communication skills with experience presenting to executive stakeholders.
• Excellent organizational, stakeholder management, and influencing skills.
• Technical proficiency to understand and communicate hardware and service processes.
• PMP or equivalent project/program management certification is a plus.

Located in Santa Clara, this position will be a key partner to the development teams designing core Cloud infrastructure systems.
Cross-Functional Leadership:

• Partner with Product Engineering, SCO (Operations), Marketing, Product Teams, Field Engineering, Global Service Logistics (GSL), Domains, Training, and Quality teams.
• Act as the service interface for new product releases and sustaining support.
• Represent Services in product team meetings, ensuring services requirements and interests are met.
• Program & Project Management:
  • Lead critical cross-organizational programs covering NPI, support readiness, quality remediation, and process improvement initiatives.
  • Manage the delivery of multiple, parallel programs, driving operational improvements.
  • Define project requirements and scope, establish success metrics and timelines, and ensure clear documentation (SOWs, project charters, schedules, resource plans).
  • Develop and execute risk management strategies; maintain risk registers.
  • Host regular status meetings with stakeholders and deliver executive-level communications up to the VP/SVP level.
• Service Readiness:
  • Define and execute the Service Delivery strategy for new products.
  • Drive the release, ordering, and deployment of needed spares globally at product launch.
  • Ensure training for Field and Domain Engineers is completed and documentation is ready.
  • Coordinate set-up and readiness of repair vendors and logistics operations.
  • Oversee capital equipment procurement and delivery.
• Post-Release Support:
  • Address part shortages and manage global availability of spares and repair processes.
  • Monitor and remediate product hardware quality issues through purges and Field Change Orders (FCOs).
  • Support and optimize the SR (Service Request) flow using failure reporting, logs, and automation tools (ASR).
  • Drive improvements in service profitability and cost reduction; influence EOSL (End of Service Life) recommendations.
• Continuous Process Improvement:
  • Lead and participate in continuous process improvement projects and ad hoc initiatives.
  • Provide a business view on product issues, quality, and performance throughout the product lifecycle.