Technical Records Specialist 1 - CYFS

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

***THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.

The Division of Children, Youth and Family Services has an exciting employment opportunity for a full-time Technical Records Specialist 1 (TRS) with the 2-1-1 Idaho Careline at our Westgate office in Boise . The 2-1-1 Idaho Careline, a free statewide community Information and Referral service, is available to link Idahoans with health or human service providers and programs. This position will perform specialized support work involving an extensive in-depth knowledge of the program and system. The TRS 1 position requires a distinctive skill set: the candidate must have the ability to think critically through challenging social service needs, systemic issues, and the technology needs of a call center.

We are a dedicated team looking for someone with the right skills who wants to join us in making a difference. Applicants who have previous telephone customer support, experience handling complaints, and providing solutions are encouraged to apply. The ability to fluently read, write, and speak both Spanish and English is preferred. The candidate must also possess the skills and knowledge to manage difficult problem-solving calls that provide solutions to customers. The candidate must interpret and explain requirements, processes, and procedures to others, and may regularly track, execute, and review various reports and statements.

If you have previously applied for the Technical Records Specialist 1 classification and wish to be considered for this position, you must reapply under this announcement. Previous scores will not be used.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit at retirement.
• 11 paid holidays
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Paid parental leave
• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting
• Additional perks and discounts available through medical provider
• Public Service Loan Forgiveness (PSLF) Eligibility
• Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

• Conduct telephone interviews to determine customers' requests and needs
• Provide specialized information about agency programs and services
• Research and interpret rules, laws, and technical information
• Clarify, explain, and resolve complex, varied and sometimes controversial and/or volatile issues
• Work cooperatively with staff from their own units and other divisions
• Answer phones, screen and channel calls
• Complete forms with required information
• Maintain record keeping systems by adding deleting, or updating information
• Possess extensive knowledge of department programs and objectives
• Prepare reports which may include correspondence, trackers, spread sheets, reports and special projects
• Communicating with internal and external customers, which requires good public relations skills

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience.
• Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience.
• Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience.
• Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience.

SPECIALTY MINIMUM QUALIFICATIONS:

• Experience using word processing software to create and modify documents. Typically gained by six months of work experience.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

• Demonstrated work experience interacting with customers via telephone and/or in person. Typically gained by 6 months of work experience assisting the public.
• Demonstrated work experience obtaining and safeguarding confidential information. Typically gained by 6 months of work experience assisting the public.
• Demonstrated time management and communication skills. Typically gained by 6 months working in an office or educational setting.
• The ability to speak, read and write Spanish and English fluently. Applicants may be asked to complete an assessment to confirm fluency.

Learn About a Career with DHW

If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa.

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: dhwjobs@dhw.idaho.gov
PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.