Technical Support Coordinator -FEMALE

Key Responsibilities Service Coordination

• Receive and register client service requests and technical complaints.
• Coordinate with technical support engineers and field technicians for issue resolution.
• Schedule site visits, maintenance activities, and emergency support.
• Track service tickets and ensure timely closure.

Client Communication

• Act as the primary contact between clients and the technical team.
• Provide updates to clients regarding service progress and issue resolution.
• Handle customer inquiries and maintain high customer satisfaction.

Technical Team Support

• Assist technical engineers by organizing service schedules and assignments.
• Follow up with technicians to ensure tasks are completed according to schedule.
• Escalate complex technical issues to the appropriate technical staff.

Documentation & Reporting

• Maintain service logs, maintenance schedules, and support documentation.
• Prepare daily, weekly, and monthly support reports.
• Maintain records of system warranties, maintenance contracts, and service history.

Coordination with Other Departments

• Work closely with sales, project, and procurement teams for spare parts and service requirements.
• Support project handover processes from the project team to the support team.

Required Qualifications

• Diploma or Bachelor's degree in Business Administration, IT, Electronics, or related field.
• Basic knowledge of ELV systems such as CCTV, Access Control, and Intercom systems is an advantage.

Required Skills

• Strong organizational and coordination skills.
• Good communication and customer service skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to manage multiple service requests simultaneously.

Experience

• 1–3 years experience in technical coordination, customer support, or service coordination, preferably in an ELV or technical services company.

Additional Requirements

• Strong follow-up and problem-solving skills.
• Ability to work in a fast-paced service environment.
• Professional communication and reporting abilities.

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month