Technical Support Engineer

Job Title: Technical Support Engineer – Office-Based (Karachi)
Location: Karachi, Pakistan

About the Role:
Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector. This is an office-based role in Karachi, where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries.

Key Responsibilities:

• Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.
• Redirect customers to their nearest service center when necessary.
• Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.
• Maintain accurate records of all service and support activities.
• Contribute to the development and improvement of product documentation and manuals.
• Support R&D teams by helping manage and document physical complaints of products received at the Head Office.

Qualifications:

• Bachelor’s Degree in Electronics, Electrical Engineering, or a related field.
• Excellent communication and interpersonal skills.
• Background in Power Electronics or Solar Inverters is a plus (not mandatory).

Skills & Attributes:

• Strong problem-solving abilities and attention to detail.
• Ability to manage, track, and resolve customer complaints effectively.
• Customer-oriented mindset and good people-handling skills.
• Willingness to learn and adapt to new technologies and processes.

What We Offer:

• On-the-Job Training
• Career Growth and Development Opportunities (based on performance)
• Market-Competitive Salary: PKR 45,000 – 50,000
• Start Date: As Soon As Possible

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person