Technical Support Engineer

We are looking for a Level 2 Technical Support Engineer to join our team. The ideal candidate will have experience with computer hardware, networking, VoIP phones, switches, and routers. In this role, you will be responsible for providing technical support to our customers.

Key Responsibilities:

• Troubleshoot and resolve issues related to networks and hardware.
• Configure and maintain network equipment, including VoIP phones, switches, and routers.
• Research, diagnose, and resolve technical problems.
• Provide technical advice and support to customers via email and phone.
• Monitor and maintain VoIP systems.
• Oversee system performance and make necessary adjustments.
• Conduct regular maintenance on all systems.

Requirements:

• Proven experience with computer networking and VoIP systems.
• Strong knowledge of switches and routers.
• Fluent English, with excellent communication and customer service skills.

If you are a self-motivated, detail-oriented individual with a passion for technology, we would love to hear from you. Please submit your resume and cover letter for consideration.To apply, please send your resume with the subject line "Technical Support Engineer" to accounts@xiots.io.

Job Type: Full-time

Pay: Rs55,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Can you work in Rotational shifts?
• What is your level of proficiency in English?
• How many years of work experience do you have with Routers and switches?
• Have you successfully identified and resolved network connectivity issues in the past?
• We must fill this position urgently. Can you start immediately?
• How many years of work experience do you have with Voice over IP (VoIP)?
• Must be able to commute daily to our office in Bahria Phase 8, Rawalpindi

Experience:

• more: 2 years (Preferred)

Work Location: In person