Qureos

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Technical Support Engineer

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As a Primary Technical Support Specialist , you will be the trusted advocate to customers, ensuring seamless product experience and satisfaction. Your key responsibilities include:


  • Product Selection & Compliance
  • Recommend products that meet customer requirements and applications, including legacy cross-references.
  • Customer Guidance
  • Provide clear instructions for product operation and quick-start processes.
  • Responsive Communication
  • Address basic equipment-related requests promptly and accurately.
  • Post-Sales Support
  • Assist customers with installation and setup of products& Provide remote troubleshooting to resolve technical issues efficiently.
  • Promotional Engagement
  • Facilitate workshops and seminars; support sales teams in recommending products to decision-makers.
  • Customer-Centric Improvement
  • Drive added value through continuous improvement initiatives and identify sales opportunities via customer interactions.
  • Detailed Specifications
  • Provide accurate product and pricing details to support informed decisions.
  • Customer Satisfaction
  • Enhance customer experience, measured quarterly through surveys and quality checks.

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