Technical Support Engineer

As a Primary Technical Support Specialist , you will be the trusted advocate to customers, ensuring seamless product experience and satisfaction. Your key responsibilities include:

• Product Selection & Compliance
• Recommend products that meet customer requirements and applications, including legacy cross-references.
• Customer Guidance
• Provide clear instructions for product operation and quick-start processes.
• Responsive Communication
• Address basic equipment-related requests promptly and accurately.
• Post-Sales Support
• Assist customers with installation and setup of products& Provide remote troubleshooting to resolve technical issues efficiently.
• Promotional Engagement
• Facilitate workshops and seminars; support sales teams in recommending products to decision-makers.
• Customer-Centric Improvement
• Drive added value through continuous improvement initiatives and identify sales opportunities via customer interactions.
• Detailed Specifications
• Provide accurate product and pricing details to support informed decisions.
• Customer Satisfaction
• Enhance customer experience, measured quarterly through surveys and quality checks.