Technical Support Lead

Job Opportunity: Technical Support Lead

Location: Doha, Qatar
Company: HasnDev Support

About Us

HasnDev Support is a technology services company based in Doha, specializing in IT support, customer assistance, and digital solutions. We are dedicated to delivering reliable, efficient, and customer-focused technical support to businesses across industries. As we expand, we are seeking a proactive Technical Support Lead to oversee our support operations and ensure exceptional service delivery.

Role Overview

The Technical Support Lead will be responsible for managing the support team, resolving complex technical issues, and driving continuous improvement in customer service. This role requires strong leadership, technical expertise, and the ability to align support strategies with organizational goals.

Key Responsibilities

• Lead and mentor the technical support team to deliver outstanding service.
• Handle escalated technical issues and provide timely resolutions.
• Develop and implement support processes, documentation, and best practices.
• Collaborate with IT and product teams to address recurring issues and improve systems.
• Monitor support performance metrics and prepare reports for management.
• Ensure compliance with Qatari regulations and international IT standards.
• Train staff on new technologies, tools, and customer service practices.
• Drive initiatives to enhance customer satisfaction and retention.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in technical support, with at least 2 years in a leadership role.
• Strong knowledge of IT systems, networks, and troubleshooting methodologies.
• Experience with ticketing systems, CRM platforms, and support tools.
• Excellent problem-solving, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to service excellence.

Why Join Us?

• Lead technical support operations for one of Doha’s growing IT service providers.
• Play a key role in shaping HasnDev Support’s customer experience.
• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Supportive, innovation-driven, and service-focused work culture.

نوع الوظيفة: دوام كامل

الراتب المدفوع: QAR٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي