Support Engineer (Arabic)

Job Title: Support Engineer

Location: Doha, Qatar

Language Requirement: Arabic (Mandatory)

Experience: 3–5 Years

Job Summary

We are looking for a skilled and proactive Support Engineer to join our team in Doha. The ideal candidate will be responsible for providing technical support, troubleshooting issues, and ensuring smooth IT operations. This role requires strong problem-solving skills, customer focus, and fluency in Arabic.

Key Responsibilities

• Provide technical support to end-users for hardware, software, and network-related issues
• Diagnose, troubleshoot, and resolve IT incidents in a timely manner
• Manage and track support tickets through the ticketing system
• Install, configure, and maintain systems, applications, and devices
• Collaborate with internal teams to resolve complex technical issues
• Perform system monitoring and ensure high availability of services
• Document issues, solutions, and standard operating procedures
• Support system upgrades, patches, and maintenance activities
• Ensure compliance with IT policies and security standards
  
  

Required Skills & Qualifications

• 3–5 years of experience in IT Support / Technical Support roles
• Strong knowledge of:
• Windows / Linux operating systems
• Networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP)
• Active Directory and user management
• Experience with ticketing tools (e.g., ServiceNow, Jira, or similar)
• Good understanding of hardware and software troubleshooting
• Excellent communication skills in Arabic (mandatory) and basic English
• Strong analytical and problem-solving abilities
  

Preferred Qualifications

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certifications)
• Experience in enterprise or managed service environments
• Knowledge of ITIL processes
  
  

Skills: network+,applications,ticketing tools,jira,comptia a+,software,system monitoring,dhcp,lan/wan,servicenow,tcp/ip,dns,hardware,itil processes