Technical Support Officer

Position: Technical Support Officer
Experience: 0 -6 months
Education: BSCS
Location: Onsite, Karachi

Job Description:

• Act as the primary liaison between customers and internal teams (Tech Operations, Project & Development) to ensure smooth
• coordination and timely resolution of issues.
• Serve as the first point of contact for customer inquiries via email, phone, and ticketing systems, providing technical support and
• updates on ongoing activities.
• Coordinate with internal departments to manage project deliverables, ensuring tasks are tracked, documented, and completed
• within defined timelines.
• Maintain and update project and customer data, reports, and dashboards for performance tracking and progress evaluation.
• Support process improvement and automation initiatives aimed at enhancing customer experience and operational efficiency.
• Prepare meeting notes, follow-ups, and related documentation to ensure alignment across teams and stakeholders.
• Collaborate with Technical, Operations, and Product teams to facilitate seamless execution of customer and internal projects.
• Primarily a daytime role; however, the candidate must be flexible to work in different shifts for temporary projects.

Job Type: Full-time

Work Location: In person