Technical Support Representative

Job Description: Technical Support Agent

Key Responsibilities

• First Call Resolution: Efficiently handle customer queries and resolve issues during the first contact wherever possible.

• Deliver exceptional customer experiences that balance technical support and sales objectives.

Communication Skills (Critical Requirement)

• Exceptional verbal and written communication skills to interact professionally with global customers across multiple channels (phone and chat).

• English needs to be B2 or higher using the CEFR framework. (Excellent Comm Skills must have, C1 is good to have).

• Ability to convey technical information in a clear, concise, and customer-friendly manner.

• Strong active listening and empathy to understand customer concerns and provide effective solutions.

• Skilled in managing tone and maintaining professionalism during challenging or escalated interactions.