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Technical Support Representative

Location: Sarasota, FL (On‑site)
Schedule: Monday–Friday, 8:00 AM – 4:45 PM EST
Department: Marketing – Product & Applications Group

Lovibond® is seeking a Technical Support Representative I to serve as the first point of contact for customer technical support. This role provides product, application, and troubleshooting support for Lovibond instruments while delivering an exceptional customer experience.

What You’ll Do:

Respond to customer support inquiries via phone, email, video call, and web form
Troubleshoot instruments, software, data, and chemistry-related issues
Conduct post-sale product training and assist with product documentation
Document customer interactions, issues, and resolutions in the CRM system
Manage repair quotes, returns, warranties, and instrument registrations
Create reports on support trends and recurring issues
Collaborating with Sales, Quality, Operations, and Product teams
Provide feedback to support continuous product and process improvement

What We’re Looking For: