Technical Support Representative I

Position Overview

dormakaba is seeking a Technical Support Representative I based remotely in the continental US. The Technical Support Representative I is responsible for providing technical support to dormakaba customers for their software and for their hotel door locking system. This is done by performing a diagnosis while guiding users step by step towards solutions. This person is also responsible for issuing authorization for product returns.

HIRING SALARY RANGE: Base Hourly Salary $20a - $24 (Salary to be determined by the education, experience, knowledge, skills, abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

What you will do

• Answer incoming calls and create Salesforce case tickets
• Identify hardware and software issues by troubleshooting symptoms
• Identify and escalate priority issues
• Accurately enter customer queries into the company’s database
• Issue RMAs (Return Material Authorizations) for product repair and evaluation

What we require

• 2+ years’ experience in technical support/troubleshooting
• Experience in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, Windows networks using TCP/IP
• Relevant experience in system level testing, servers, and software application testing
Solid troubleshooting and problem-solving ability.

What we prefer

College Degree or equivalent industry experience in information technology, or another relevant field

What we offer

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
Corporate Discounts for shopping, travel and more!

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!

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