Technical Support Specialist

Description:

Who We Are:

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

The Technical Support Specialist will oversee the support and optimization of current bespoke integrations and reports across diverse product portfolios. The core emphasis will be on meticulous debugging, proficient troubleshooting, and the seamless operation of systems—all underpinned by an unwavering commitment to delivering exceptional customer experiences.

Responsibilities:

• Collaborate with clients to understand and troubleshoot existing integration challenges.
• Provide expert support in diagnosing and resolving issues related to existing custom integrations and custom reports.
• Debug and troubleshoot issues of 3rd party developers using the APIs of our various products.
• Respond to and resolve support tickets related to integrations, Crystal Reports, and APIs.
• Collaborate with cross-functional teams to address and rectify technical challenges.
• Maintain and update comprehensive documentation for existing integrations, Crystal Reports, and API specifications.
• Facilitate knowledge transfer within the team to enhance overall support capabilities.
• Build and maintain positive relationships with clients through effective communication and understanding their needs.
• Demonstrate empathy and patience when working with clients to resolve integration challenges.

Requirements:

• 2+ years of experience coding in C#, .NET technologies, Web Technolgies and (angular)
• BS in Computer Science or equivalent
• Experience using visual studio and TSQL
• Experience working in a customer-facing role delivering technical support
• Proven experience in custom integrations, Crystal Reports customization, and API management.
• Excellent problem-solving and troubleshooting skills.
• Effective communication skills with the ability to collaborate with clients and cross-functional teams.
• Availability to work on rotating swing shifts to cover different time zones