Technical Support Specialist

Are you looking for a career change with an energetic and growing company?

At Carew Concrete & Supply Co., Inc., we believe strong operations start with strong systems. From our plants and fleet to our administrative offices, technology plays a critical role in keeping our people safe, efficient, and connected. We are seeking a proactive, service-minded Technical Support Specialist to support our growing organization and ensure our teams have the tools they need to succeed.

The Technical Support Specialist provides day-to-day technical support across plant locations, fleet operations, and offices. This role supports desktops, laptops, mobile devices, phones, network infrastructure, and plant-based technology systems in a fast-paced construction environment.

This position plays a key role in maintaining system reliability, data security, and operational continuity.

This role is ideal for someone who enjoys solving problems, working hands-on in both office and plant environments, and partnering with employees at all levels of the organization.

Key Responsibilities

Operational Technology Support

• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral equipment.
• Image and deploy PCs and laptops for new and existing employees.
• Install, maintain, and update desktop and application software.
• Support phone systems and mobile devices.
• Provide help desk support for hardware, software, and user-related issues.
• Support plant technology including computers, printers, and related equipment.

Network & Security Support

• Assist with network troubleshooting and coordinate with third-party vendors when needed.
• Maintain user accounts, passwords, permissions, and system access.
• Support antivirus, anti-spam, and endpoint security solutions.
• Help ensure data integrity and file system security across the organization.

Continuous Improvement & Communication

• Communicate technical information clearly to both technical and non-technical team members.
• Identify opportunities for system improvements, upgrades, or efficiencies and present recommendations to IT leadership for review and approval.
• Participate in infrastructure and technology improvement projects.
• Document support requests, solutions, and system configurations.
• Assist in training employees on company systems and applications as needed.

• 2-3 years of hands-on technical support experience in a multi-site or manufacturing environment preferred.
• Strong troubleshooting and problem-solving skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Excellent communication and customer service skills
• Experience supporting Windows-based environments
• Familiarity with network fundamentals and endpoint security
• Ability to work both independently and collaboratively
• Valid Class D Driver’s license and good driving record as will travel between local plant and office locations as needed