Technical Writer - Analyst II

Job Description

• Project Description:
• Develop comprehensive documentation that meets organizational standards
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
• Write user-friendly content that meets the needs of target audience, turning insights into language for user success
• Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative methods for improvement
• Responsibilities:
• Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
  

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 1+ years of relevant work experience
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Ability to handle multiple projects simultaneously

• Mandatory Skills Description:
• Strong hands-on with Oracle DB 12c/19c, RMAN, Data Pump
• SQL tuning and PL/SQL scripting knowledge
• Backup and monitoring tools usage (OEM, TSM, or Commvault)
• Familiarity with DR, clustering, and Linux OS basics
• Proficient in T-SQL, SSMS, and SQL Profiler
• Experience in SQL Server HA/DR technologies
• Familiar with monitoring tools and PowerShell automation
• Awareness of IT compliance, auditing, and hardening
• Nice-to-Have Skills Description:
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus"
• Languages:
• English: C2 Proficient
• Service Line: Custom Applications
  
  

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