Technology and Systems Manager

Summary

WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That’s why we exist. Join us and start making a difference today.

OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization (HPO).

SUMMARY OF POSITION
Under general supervision, this position is responsible for overseeing the day-to-day operations of a building and/or library programming in multiple locations with an emphasis on teamwork, leadership, and the customer experience. This position is also responsible for supervision of professional and support staff. This position may perform other related functions as assigned.

Essential Functions/Knowledge, Skills, & Abilities

GENERAL EXPECTATIONS FOR ALL EMPLOYEES
In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

• Leads in creating an environment where customers have the best possible library experience.
• Assists with development, improvement and implementation of policies, procedures, workflows, and organizational goals and objectives.
• Promotes and maintains high standard of customer service, projecting and promoting a positive image of the library and staff.
• Assists the public with reference, readers’ advisory, circulation, and information services.
• Interprets library and City policies and procedures to the staff and public; investigates complaints and makes recommendations for resolution.
• Communicates with Library Director to develop and implement overall system goals and services.
• Builds and facilitates relationships with other City departments and area organizations.
• Facilitates and participates as an active member on the Library Leadership and other cross-functional teams.
• Acts as a library and City ambassador at community events.
• Coordinates and supports library programming throughout the system.
• Coaches, supervises, evaluates, and recommends the hiring of library staff.
• Serves as “Librarian in Charge” when the Library Director is absent.
• Provides leadership and direction to staff.
• Communicates with staff at all library locations regarding policies and programs.
• Plans work flow and staff schedules.
• Participates in the preparation and administration of a library departmental budget.
• Stays informed of professional developments and trends.
• Attends and participates in professional meetings, conferences, and seminars.
• Participates in public relations activities publicizing library events and materials, through social and traditional media.
• Prepares and submits various reports to the Library Advisory Board.
• Represents the library at City meetings in the absence of the Library Director.

• Oversees daily operations of library systems as well as assists in the development of innovative solutions.
• Responsible for library technology and systems such as the integrated library system, PC and print management system, room reservations system, self-checkout stations, and automated return and materials handling systems for both library branches and outreach needs.
• Keeps the library up to date with public and internal facing technology and technology trainings.

• Perform other duties as assigned or directed.

• Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Ability to work in an environment where leadership is valued and expected at all levels.
• Critical thinking in problem solving and decision making.
• Ability to gather and use evidence and data to inform decisions.
• Flexibility, adaptability, and the ability to lead in an environment of continuous improvement and change.
• Ability to build professional relationships with all library stakeholders.
• Ability to exercise independent judgment in order to provide input on how to apply policies and procedures to specific situations.
• Ability to see problems and solutions holistically at an organizational level.
• Ability to provide guidance, assistance, and/or interpretation to others.
• Ability to align branch programs, services, and facilities with library and City goals and objectives.
• Ability to communicate effectively both orally and in writing.
• Ability to use and troubleshoot a variety of hardware and software systems.
• Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Ability to lead in difficult situations.
• Knowledge of other City department policies and procedures as they relate to library branch operations.
• Knowledge of effective supervisory practices and techniques and ability to coach and mentor.
• Ability to inform and guide others by counseling in specific situations.
• Expertise in personnel management.
• Ability to recognize, develop, and leverage strengths of staff.

Required Qualifications

MINIMUM QUALIFICATIONS
Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute.

Master’s Degree in Library Science or Information Science accredited by the American Library Association (ALA), supplemented by four (4) years of progressively responsible library supervisory experience.

PREFERRED QUALIFICATIONS

• Bilingual preferred. Prior experience working with community organizations.

• Must pass a drug screen and background check.
• Must have Class C Texas Driver’s License
• Must be able to work a combination of morning, afternoon, evening, and weekend shifts.

Physical Demands/Supplemental

PHYSICAL DEMANDS
Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light to medium weight (10-50 pounds). May also involve the pushing and/or pulling of objects or materials up to one-hundred (100) pounds between. Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual/sound perception/discrimination and oral communications ability.

WORK ENVIRONMENT
Essential functions are regularly performed without exposure to adverse environmental conditions.

The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.

The City offers a full complement of benefits:

Health Insurance

• Medical, Dental, Vision Insurance
• Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA)
• Mental Health Care and Employee Assistance Program (EAP)
• City-paid and Voluntary Life Insurance
• City-paid and Voluntary Long Term Disability Insurance
• Supplemental Insurance through Aflac

• Legal Services through Legal Shield
• Tuition Reimbursement (up to $10,000 per year)
• Wellness Program (earn up to $600 per year)

• Texas Municipal Retirement System (TMRS)
  • Mandatory 7% employee contribution
  • City match 2:1
  • 5 year vesting
  • Retire after 20 years of service, or age 60 with 5 years of service
• 457(b) Deferred Compensation Plans

• Paid Vacation (80 hours per year for new hires; tiered increases after 2 yrs)
• Sick Leave (135 hours per year for yourself and immediate family)
• Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foster care)
• Ten Paid Holidays
• Personal Day
• Optional compensatory time for hourly employees
• Compensatory time for salaried employees