Technology Specialist I

Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it.

We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.

If you share these beliefs and want to join us to make a difference, please take some time to read the post below.

Summary of Responsibilities

Reporting to the Technology Specialist Senior, the Technology Specialist I is responsible for all aspects of Banyan Health Systems production systems, including networks, physical security systems such as cameras, card readers, cybersecurity maintenance and compliance for firewalls and all other related software, corporate email, active directory, change control management, project management, onboarding and offboarding, as well as development of internal control policies and procedures sufficient to meet the minimum auditing standards as developed by NIST, ISACA, HIPPA. He/She is also responsible for and serves as a partner in Banyan’s daily risk management efforts.

The Technology Specialist I will be responsible for support of Banyan staff’s technology needs, management and monitoring of Banyan’s work orders, and in conjunction with the company’s Technology outsourced partner, ensure our outsourced partner is prioritizing and meeting Banyan’s internal service level objectives. The Technology Specialist I must have excellent communication, problem solving, and analytical skills to ensure the integrity, credibility and reliability of the company’s systems and user rights.

The role of the Technology Specialist I will work very closely with the Technology Specialist Senior and other company executives in the execution of the strategic plan with regards to Technology objectives. The Technology Specialist I will also work with the company’s strategic partners to ensure the company’s back office systems are maintained and governed in accordance with Banyan’s internal controls and risk management policies.

The Technology Specialist I will also be responsible for recommending workflow improvements, system enhancements and any other technology solutions that will create value for Banyan.

Essential Duties and Responsibilities

• Change management
• Working with Banyan’s strategic business and technology partners
• Level 1 Break Fix, escalation
• Maintains the highest levels of enthusiasm to lead customers to a timely, successful resolution of their support requests
• Develop and maintain an extensive working knowledge of BHS’ solutions
• Establish, maintain or follow tech support processes in a timely manner
• Proactively stays current with all the latest technologies concerning BHS’ products and the underlying technologies
• Handle issues that have been escalated up from Operations, Customer Support, and Development organizations
• Flexibility to work through common product issues
• Prioritizes your time across multiple tasks and work independently when required
• Listen, comprehend and maintain a professional demeanor during stressful situations
• Understands the complexity and processes required to run a support queue
• Ability to communicate at both the technical and non-technical level with customers, partners and internal staff
• Leverage industry standard and tools as necessary.
• Maintain a high level of motivation to support BHS’ customer success
• Strong analytic and troubleshooting skills; mapping symptoms to known issues
• Services customers while truly enjoying building the business
• Innovative ideas and positive “can-do” behavior in the workplace
• Maintains an inventory of the company’s technology equipment leases to include expirations
• Assist in any M&A activity which would require integration, sunsetting or data migration of entities
• Collaborate with clinical operations to ensure the successful delivery of services

Education, Experience, and Skills Required

• Associates Degree or higher in Computer Science or Information Technology is required. Bachelors Administration from an AACSB degree from accredited University is preferred
• Previous experience working in a fast-paced help desk environment
• MCS certifications required
• Network administration experience is required
• Demonstrated understanding and expertise in SaaS, IaaS is a must
• Conscientious and timeliness of assignments and quality of work product
• Accountable for specific performance
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner
• MS Dynamics, Power BI, Credible, Intergy, MS Office 365, Sharepoint, Cisco, Telecommunications a plus
• Exceptional computer skills in the operation and functioning of MS Excel, Word, PowerPoint, Access

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person