Technology Support Analyst

Thursday 19 March 2026 Hybrid Working To use acquired knowledge and skills to develop & manage technical solutions within their team. To provide an efficient and effective management of technology & service solutions to meet business goals, working under occasional guidance and direction, independently or collaboratively relative to size, significance, scope and scale in line with group strategy & values.

• 4–6 years of hands-on experience in IT Asset Management, IT Operations, or Infrastructure Support roles.
• Proven experience managing large asset inventories (4,500+ assets) in enterprise environments.

• Manage end-to-end IT asset lifecycle including procurement, tagging, deployment, movement, maintenance, renewal, and disposal.
• Maintain accurate records for 4,500+ assets across multiple locations using ITAM tools and CMDB systems.
• Ensure asset ownership, location, status, and configuration details are consistently updated.

• Execute and enforce IT Asset Management (ITAM) processes in line with organizational policies and Indian compliance requirements.
• Ensure adherence to internal controls, SOPs, and ITIL-aligned asset management practices.
• Support standardization of asset classification, naming conventions, and lifecycle workflows.

• Ensure compliance with Indian statutory requirements, internal audits, and external audit expectations related to IT assets.
• Support audits by providing asset reports, physical verification evidence, and reconciliation data.
• Coordinate asset disposal in compliance with data security, environmental, and e‑waste regulations applicable in India.

• Conduct periodic physical asset verification (PAV) and reconcile discrepancies between physical assets and system records.
• Investigate asset variances, losses, or mismatches and recommend corrective actions.
• Maintain audit trails and documentation for all asset movements.

• Coordinate with OEMs, system integrators, service providers, and internal teams for asset delivery, warranty tracking, and replacements.
• Work closely with Procurement and Finance teams for capitalization, depreciation, and cost tracking.
• Act as the point of contact for IT asset‑related queries and escalations.

• Prepare and maintain regular reports on asset inventory, utilization, aging, warranty, and compliance metrics.
• Support cost optimization initiatives by identifying underutilized, obsolete, or surplus assets.
• Assist senior asset managers in forecasting asset requirements and refresh cycles.

• Ensure assets comply with information security and data protection standards during usage and disposal.
• Identify risks related to asset loss, non‑compliance, or lifecycle gaps and recommend mitigation measures.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or related discipline.

• Strong understanding of ITAM lifecycle processes, asset audits, and CMDB management.
• Hands-on experience with ITAM tools, ServiceNow Asset Management, or similar platforms.
• Working knowledge of hardware assets (laptops, desktops, servers, network devices) and basic software asset concepts.

• Familiarity with Indian audit practices, internal controls, and regulatory expectations related to IT assets.
• Knowledge of e‑waste disposal procedures and secure data destruction practices.

• Strong attention to detail and data accuracy.
• Good analytical, documentation, and reporting skills.
• Effective communication and coordination with cross-functional teams.
• Ability to work independently while following defined processes