Technology Support Analysts

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Technology Support Analyst

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

About this role:
The Technology Support Analyst provides users with support services for corporate standard technology products. He/She provides hardware and software planning, technical advice, and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. He/She collaborates with Information Services' (I.S.) staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.

Responsibilities and Duties:

• Works on projects of simple to moderate complexity
• Receives and completes requests for support for UPS Aircraft Maintenance iPads and Windows Tablet PCs to meet customers' needs and minimize downtime
• Perform system log analysis and research log file anomalies to determine source
• Prepares hardware and software installations and removal to meet client operations' needs.
• Reports hardware and software installations and removal details to provide tracking updates for configuration management records.
• Conducts hardware and software tests to correct and document malfunctions.
• Contributes to installation procedures and standards development to establish consistency.
• Initiates support activities for assigned systems to meet project goals.
• Participates in developing and executing training for internal and external customer implementation planning and shipping schedules to deliver hardware and software products.
• Interacts with other functions and departments (Technology Support, Operations Support, Wireless Communications Support, etc.) throughout the support issue resolution process
• 24x7 support

Preferred Qualifications:

• Experience with supporting Apple iOS and Windows operating systems.
• Experience supporting Windows and Linux server operating systems.
• Familiarity with Mobile Device Management system (e.g. AirWatch or Intune)
• Digital Certificate management (e.g. SSL certificates, license certificates, software signing certificates.)
• Strong written and verbal communication skills
• Must be detail-oriented and have strong organization skills.
• Bachelor’s degree in computer science or related discipline, or the equivalent in education and work experience

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.