Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft 365
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to a seamless operational flow and enhancing overall service delivery. Roles & Responsibilities: - Expertise in SharePoint administration and its integration with various modules like Teams, Microsoft 365, and Spark. PnP scripting and SPFx code knowledge are required. Familiarity with scripting tools such as Node.js, Gulp, NPM, SPFx, Visual Studio, and SP Editor. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of documentation related to system configurations and procedures. - Provide training and support to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Good To Have Skills: Experience with Microsoft Teams and SharePoint. - Strong understanding of incident management processes and tools. - Familiarity with service management frameworks such as ITIL. - Experience in troubleshooting and resolving technical issues in a timely manner. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft 365. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education