Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of operational documentation to ensure clarity and consistency. - Engage in continuous learning to stay updated with the latest technologies and best practices in the field. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Infrastructure. - Good To Have Skills: Experience with cloud service providers such as AWS, Azure, or Google Cloud Platform. - Strong understanding of incident management processes and tools. - Experience in scripting or automation to streamline processes. - Familiarity with monitoring tools to ensure system performance and reliability. Additional Information: - The candidate should have minimum 3 years of experience in Cloud Infrastructure. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education