Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Vmware Virtualization Administration
Good to have skills : Microsoft Windows Server Administration, VMware Datacenter Virtualization Architecture and Design
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Virtualization Administration. - Good To Have Skills: Experience with VMware Datacenter Virtualization Architecture and Design, Microsoft Windows Server Administration. - Strong understanding of virtualization technologies and best practices. - Experience in troubleshooting and resolving virtualization-related issues. - Familiarity with service management tools and incident management processes. Additional Information: - The candidate should have minimum 7.5 years of experience in VMware Virtualization Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education