Technology Support Specialist

Founded in 1901, The Cathedral School is committed to academic excellence in a curriculum that integrates critical thinking, the arts, athletics, and leadership development. The School believes that the recognition and appreciation of differences in race, socioeconomic status, cultural or religious tradition, age, gender, ability, or sexual orientation enhances the individual's sense of identity and broadens respect for others. Through curriculum and informal school experiences, students at The Cathedral School come to understand the inherent value of all people and the importance of working towards equity in all that they do. The School’s mission is brought to life on the idyllic 11-acre campus of the Cathedral of St. John the Divine in Morningside Heights on Manhattan’s Upper West Side through seven Core Values: Cooperation, Courage, Integrity, Kindness, Passion for Learning, Respect, and Responsibility.

As an independent K-8 day school rooted in the Episcopal tradition, The Cathedral School of St. John the Divine educates students to become articulate, confident, and responsible citizens of the world through rigorous academics, innovative approaches to learning, and the nurturing of their aspirations in a diverse community of all faiths.

The Cathedral School seeks a dedicated and passionate Technology Support Specialist to join the Technology Department. The Technology Support Specialist works closely with the Director of Technology to maintain the integrity of all computers, devices, associated software, and infrastructure in direct support of all users. The position requires an individual with a proactive approach to problem-solving and the capacity to work both independently and as a team member. Outstanding interpersonal skills, a service orientation, a positive attitude, attention to detail, and a commitment to excellence are essential. In support of Cathedral’s mission, the Technology Support Specialist will demonstrate a commitment to diversity, equity, and inclusion in the access and use of technology for all students, teachers, and staff.

Responsibilities include, but are not limited to, the following:

• Provide timely Level 1 & 2 technical support for the entire school community, managing daily tickets, including setting prioritization, follow-up, and follow-through. Escalate unresolved issues to the Director of Technology as needed

• Ensure all requests are logged into the system, maintain proper documentation, and support notes to build a resolution knowledge base effectively

• Troubleshoot and resolve all hardware/software issues to ensure end-user satisfaction

• Troubleshoot and fix common problems with printers and copiers, such as paper jams or toner replacements

• Assist with hardware provisioning, deployment, and maintenance using MDM system

• User account management and access in Google, MS Active Directory, Adobe, and other systems

• Maintain and proactively monitor infrastructure, servers, wireless network & on-site/off-site backups

• Support employee and student onboarding and offboarding, including technology orientations

• Assist with A/V setups and support during special events, assemblies, and Faculty/Committee meetings. This role may require evening and weekend availability

Required Qualifications:

• Bachelor’s Degree in Information Technology, related field, or equivalent job experience

• 3+ years of Computer/Help Desk support, experience in an education environment is preferred

• Extensive knowledge in the analysis and troubleshooting of Apple Computer devices, both hardware and software

• Working knowledge of computer networks, the internet, and troubleshooting connectivity problems

• Cisco/Meraki experience necessary

• Google Workspace experience

• Knowledge of JAMF end-point management or similar MDM system

• Working knowledge of Active Directory and Windows Server fluency and comfort with Adobe Creative Cloud, and Microsoft Office Suite

Other Qualifications:

• A+, Network+, Security+, Apple, and JAMF certifications are a plus but not required.

• Able to handle sensitive and confidential material with integrity

• Extraordinary attention to detail

• Excellent attendance and punctuality

• Ability to collaborate effectively with a broad range of people in various capacities and situations, with attention to diversity, equity, and inclusion

• Strong organizational skills and ability to plan, implement, evaluate, and follow through on tasks and projects

• Ability to work independently and handle multiple priorities with a high level of organizational skill

• Willingness and ability to learn new applications, tools, resources, and technology

This is a 12-month, in-person role with an hourly hiring range of $38.46 - $43.27. Cathedral offers a comprehensive benefits package, generous holidays and vacation time, and a supportive, inclusive work environment within a dynamic, diverse, and authentic school community that believes in the magic and genius of childhood.