Tele Calling Executive

Role Overview

We are looking for an experienced Telecaller with strong communication skills and a background in the construction or real estate industry. The candidate should have at least 2 years of field-related experience and the ability to support and guide a small team. This role focuses on lead generation, customer follow-up, and coordination with the sales and site teams.

Key Responsibilities

• Make outbound calls to prospective customers and explain project details clearly.
• Generate leads and schedule site visits for the sales team.
• Follow up with leads, maintain customer interest, and update status regularly.
• Handle customer queries professionally and provide accurate information.
• Maintain and update lead databases (CRM/Excel).
• Coordinate with marketing and sales teams regarding walk-ins and follow-ups.
• Support field activities such as event follow-ups, campaign response handling, and basic customer coordination.
• Assist in supervising junior telecalling team members when required.
• Achieve daily/weekly call targets and contribute to overall sales goals.
• Share customer feedback and insights with management for improvement.

Required Skills & Qualifications

• Minimum 2 years of telecalling experience in construction, real estate, or related field.
• Basic field experience (site visits coordination, event support) preferred.
• Ability to handle and guide a small telecalling team.
• Strong communication and convincing skills.
• Good knowledge of customer handling and lead nurturing.
• Basic computer skills (MS Office, CRM tools).
• Ability to work under targets and deadlines.

Preferred Qualifications

• Graduation or Diploma in any field.
• Multilingual ability (Tamil/English/Hindi) is an advantage.
• Experience in handling customer escalations.

Job Type: Full-time

Work Location: In person