Tele Sales - Arabic

Key Responsibilities

• Lead Generation & Qualification
• Make 80-120 outbound calls daily to cold, warm, and referred prospects.
• Respond to inbound enquiries from portals, WhatsApp, website forms, and social media within agreed SLAs.
• Qualify prospects using BANT (Budget, Authority, Need, Timeline) or similar frameworks.
• Relationship Building
• Build rapport quickly; understand buyer motivations (investment vs. end-use) and advise on suitable communities or projects.
• Nurture leads through follow-up calls, emails, and WhatsApp messages until they are sales-ready.
• Appointment Setting
• Schedule physical site visits or Zoom/Teams presentations for senior Property Consultants.
• Coordinate calendars and ensure seamless hand-offs to closers.
• Database & Reporting
• Log all interactions in the CRM (HubSpot, Salesforce, or similar) with complete and accurate data.
• Maintain lead stage hygiene; run daily/weekly reports on call activity, pipeline status, and conversions.
• Market & Compliance Knowledge
• Stay up to date on Dubai Land Department (DLD) and RERA regulations, payment plans, developer incentives, and market trends.
• Follow company KYC and data-privacy standards when collecting client information.
• Target Achievement
• Meet or exceed monthly KPIs: calls placed, qualified leads, appointments set, and closed-deal value attributable to your pipeline.

Qualifications & Skills

• 1-3 years of telesales (Preferred), inside-sales, or call center experience (real estate preferred).
• Proven record of exceeding call and revenue targets.
• Excellent spoken and written English; conversational Arabic, Russian, Hindi, Mandarin, or Farsi is an advantage in Dubai’s multicultural market.
• Strong persuasion, objection-handling, and negotiation skills.
• Comfortable with CRM software, MS Office / Google Workspace, and dialer systems (e.g., VICIdial, Mojo).
• Knowledge of Dubai property market and basic investment metrics (ROI, net yield).
• Bachelor’s degree in Business, Marketing, or related field; RERA Broker Card or certification is a plus.

Key Performance Indicators (KPIs)

• Daily call volume & talk time
• Lead-to-appointment conversion rate
• Show-up rate on scheduled viewings
• Qualified revenue pipeline generated
• CRM data accuracy and follow-up compliance

Compensation & Benefits

• Competitive basic salary (AED + commission)
• Uncapped performance-based incentives for qualified bookings and closed deals
• Annual flight allowance, medical insurance, and visa sponsorship
• Ongoing product and RERA compliance training
• Clear career path to Senior Telesales Agent or Property Consultant roles

Job Type: Full-time

Experience:

• telemarketer: 1 year (Preferred)