Tele-Sales Manager Required

Role Overview
Lead the Consumer Lines telesales unit to achieve revenue targets through strong customer retention, efficient lead conversion, and continuous database growth. You’ll design and manage a data-driven, automated telesales operation that delivers consistent results.

Key Responsibilities

• Set up and manage the telesales division structure, staffing, and KPIs.
• Develop workflows for data intake, lead qualification, and sales conversion.
• Build and maintain a steady data funnel through partnerships and campaigns.
• Oversee data cleaning, enrichment, and CRM automation (tracking, scoring, renewals).
• Manage telesales agents handling renewals and new sales, ensuring high conversion.
• Create effective scripts, objection-handling guides, and training programs.
• Monitor performance, analyze metrics, and recommend process improvements.
• Ensure compliance with PDPL and data privacy standards.

Requirements

• Bachelor’s degree in Business, Marketing, or Insurance.
• 5–7 years’ telesales management experience in insurance or financial services.
• Proven success leading a telesales operation (preferably motor insurance).
• Strong CRM and automation knowledge (HubSpot, Zoho, Salesforce, etc.).
• Excellent leadership, communication, and analytical skills.
• English fluency; Arabic is an advantage.

KPIs

Lead-to-sale conversion Qualified lead growth Agent productivity Renewal retention

Job Types: Full-time, Part-time, Permanent, Temporary, Contract

Application Question(s):

• How many years of experience do you have in managing a telesales team?
• Have you ever set up or launched a telesales unit from scratch?
• Do you have direct experience in insurance or financial services telesales?
• Which CRM systems or automation tools have you worked with?
• What was your average lead-to-sale conversion rate or target achievement in your previous role?
• What’s the largest telesales team you have managed and how did you measure their performance?