Telecom Customer Support Advisor

Concentrix is seeking dedicated Customer Service Representatives to join our team supporting a global leader in the Telecommunications industry . This is a fantastic opportunity for a motivated individual to gain experience in a fast-paced tech environment. No prior experience needed —we provide all the tools you need to succeed!

Summary

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and live chat.
• Provide accurate information about our products and services.
• Troubleshoot and resolve customer issues efficiently.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure customer needs are met.
• Adhere to all company policies and procedures.

Qualifications

• University graduate.
• English proficiency at a B2 level or higher.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to multitask.
• Flexibility with rotational and night/overnight shifts.

What we offer

• Competitive Compensation: We offer a competitive gross salary of up to 21,800 EGP + sales bonus.
• Comprehensive Benefits: Enjoy a robust benefits package that includes medical insurance with an annual coverage of up to 500,000 EGP and social insurance.
• Convenient Commute: We provide company-sponsored transportation with routes covering multiple key locations across Cairo.
• Career Advancement: Exceptional performance is recognized, with the opportunity for promotion after just six months of employment.

If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.

Job Type: Full-time

• Location: New Cairo