Telecom Manager (SIM & Network Operations)

We are seeking a Telecom Manager (SIM & Network Operations) to oversee end-to-end SIM operations, cellular network support, and vendor coordination. The ideal candidate will have strong experience in SIM lifecycle management, CRM systems, telecom operations, and stakeholder communication to ensure smooth network-related services and support.

Key Responsibilities

• Manage complete SIM operations , including purchasing, assigning, activating, and maintaining SIM inventory.
• Provide support related to cellular network services , troubleshooting connectivity and SIM-related issues.
• Coordinate and communicate with telecom vendors for SIM procurement, service updates, and issue resolution.
• Maintain accurate SIM records and workflows through CRM systems .
• Ensure smooth activation and assignment processes for users and departments.
• Conduct regular stakeholder meetings to align telecom requirements, updates, and operational improvements.
• Monitor SIM usage, plan capacity, and maintain stock availability as per business needs.
• Ensure compliance with internal processes and telecom policies.
• Prepare reports and updates on SIM usage, network support cases, and vendor performance.

Required Skills & Qualifications

• Proven experience in Telecom/SIM Operations or Network Support .
• Strong understanding of cellular network support , SIM provisioning, and telecom services.
• Hands-on experience with CRM systems for managing SIM data and operations.
• Experience in vendor communication and coordination.
• Strong organizational skills and attention to detail for SIM tracking and inventory management.
• Excellent communication skills and ability to manage stakeholder relationships.
• Comfortable handling multiple tasks, operations, and support requests effectively.