Telemarketing Supervisor

Manage sales team to achieve sales target

• Coaching Telemarketers on every aspect of their job
• Motivate the team to help achieve targets
• Be able to analyze reports to spot trends
• Be able to create reports to help manage the business
• Performance manage staff
• Set team metrics in line with your yearly sales targets
• Achieve sales targets pre-determined by management
• Communicate regularly with team
• Carry out monthly 121 reviews, midterm and yearly reviews of staff
• Recruit & train new staff with business demands
• Monitor sales calls for coaching and compliance
• Complaint handling
• Participate in product meetings
• Achieve / exceed set productivity and quality standards
• Adhere to regulatory targets within our territorial limits
• Sell with integrity and treat customers fairly
• Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
• Maintain accurate records and files as required
• Actively support other team members and the achievement of team objectives
• Identify potential process improvements and make recommendations to the management team
• To carry out other ad hoc tasks as required to meet business needs

Experience

• Experience managing a telemarketing sales team
• Experience in insurance sales
• Strong customer focus with ability to identify and solve problems
• Excellent interpersonal skills and good verbal and written communication
• Ability to exercise judgement
• Ability to organise, prioritise and manage workflow
• The ability to work well in a team environment
• Basic system navigation and Microsoft application skills
• Good keyboard skills
• Regulatory awareness within the Middle East
• Preferable experience of an advised sales process

Skills

• Excellent oral and written communication skills
• Leadership skills to motivate and develop others.
• Must possess excellent negotiation, presentation and influencing skills.
• Sound analytical skills and ability focus on detail
• Customer-focused and action-orientated.
• Ability to identify and manage potential problems.
• Proficient in the use of Spreadsheets, word-processing and associated office IT Skills.
• Self-motivated with confidence to use own initiative and to innovate.