Telesales Executive

Role: Telemedicine Expert / Tele Consultant / Telesales

Department: Virtual Consultation & Patient Success

Objective:

To guide patients with expert advice on hair loss, scalp conditions, treatment protocols, lifestyle management, and product usage. Ensure high-quality consultations, improved treatment adherence, and elevated patient satisfaction.

1. Role Overview

The On-Call Expert Consultant acts as the first expert touchpoint for potential patients and active treatment users. They provide scientific, empathetic, and personalized advice that helps in:

• Accurate diagnosis

• Protocol recommendation

• Product guidance

• Adherence improvement

• Weekly and monthly patient follow-ups

• Conversion from inquiry → consultation → treatment

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2. Key Responsibilities

A. Patient Consultation

• Conduct teleconsultations (audio/video) to understand patient concerns.

• Assess symptoms using structured questionnaires, scalp images, and medical history.

• Recommend treatment protocol (products, medicines, lifestyle changes).

• Educate patients on expected timelines, outcomes, and do’s/don’ts.

B. Follow-ups & Adherence

• Conduct periodic check-ins (weekly/monthly) to track progress.

• Modify usage guidelines based on improvement or issues.

• Address concerns, side effects, or doubts promptly.

C. Cross-functional Coordination

• Coordinate with dermatologists for escalated cases.

• Update CRM with case notes, recommendations, and follow-up schedule.

• Collaborate with product team for feedback on formulations.

D. Tele-Sales Support

• Guide patients to choose the right treatment plan.

• Improve conversion through trust-building communication.

• Inspire confidence and clarity in product usage.

E. Patient Satisfaction & Retention

• Ensure smooth onboarding of new patients.

• Build rapport and trust with returning patients.

• Resolve issues quickly and empathetically.

F. Compliance & Ethics

• Follow medical compliance guidelines for prescribing/identifying red flags.

• Maintain strict confidentiality and data protection protocols.

For Applying, kindly contact through WhatsApp or Call at given no. 9225097446.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person