Temp, PT IT Help Desk Technician

Job Responsibilities

Serve as the first point of contact for customers seeking technical assistance in person, over the phone, or by email. You will handle creating tickets, troubleshoot hardware/software issues, assist with account issues, and escalate complex problems. Follow-up and update customer status and information. Provide accurate information on IT products/services. Issue check-out/in equipment and inventory incoming/outgoing IT products including hardware and software.

Minimum and Additional Requirements

High School Diploma/GED required.
Proficient in written and verbal communication
Ability to lift/move IT equipment up to 40lbs.

Preferred Qualifications

IT support technician experience.
Basic IT Certification (CompTIA A+ or equivalent).
Experience in customer service.
Experience with end-user support in an enterprise environment.

Additional Comments

Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.