Tenant Coordinator

Company Description

Key Mavens is a boutique luxury developer based in Dubai, specializing in the design and management of high-end real estate. The company focuses on creating spaces that are meticulously crafted to elevate well-being, nurture meaningful experiences, and add unmatched value to residents' lives. By combining superior quality and exceptional artistry, Key Mavens delivers innovative projects that resonate deeply with those who inhabit them.

Role Description

The Tenant Coordinator is to act as the primary coordination point between tenants and mall management, ensuring a smooth fit-out, operational compliance, and day-to-day support, while facilitating timely store openings, maintaining mall standards, and enhancing tenant satisfaction.

Qualifications

-Serve as the single point of contact between tenants and mall management for fit-out, handover, and operational matters Coordinate and monitor tenant fit-out activities, ensuring compliance with mall guidelines, authority approvals, and safety requirements.

-Facilitate timely store openings by tracking documentation, approvals, and readiness milestones.

-Ensure tenants comply with mall rules & regulations, design criteria, and operational standards.

-Coordinate with internal departments (FM, Security, Housekeeping, Leasing, Marketing) to address tenant requirements.

-Manage pre-opening checklists, snag closure, and final clearance for shop trading.

-Track and follow up on NOCs, authority approvals, and technical submissions (MEP, Fire Life Safety, Telecom, Utilities).

-Handle day-to-day tenant operational issues, escalating where necessary and ensuring timely resolution.

-Maintain accurate tenant records, drawings, approvals, and correspondence.

-Support leasing team during handover, renewals, and tenant transitions.

-Assist in enforcing HSE, fire safety, and statutory compliance within tenant premises.

-Coordinate tenant participation in mall-wide initiatives, promotions, and operational campaigns.

-Monitor tenant adherence to opening hours, visual merchandising standards, and operational policies.

-Prepare reports and dashboards on tenant status, fit-out progress, and operational issues for management review.