Terminal Manager

Purpose

Responsible for overseeing all store operations and managing store teams to achieve financial, operational, and branding objectives. This role ensures alignment with the company’s short- and long-term goals while maintaining the highest standards of customer service.

Key Accountabilities

Operations

• Manage all shops within the terminal, ensuring operational excellence in line with company objectives, employee engagement, and customer satisfaction.
• Ensure daily sales tracking by Shift Leaders and Sales Associates; analyze potential issues affecting sales and take corrective action as required.
• Review weekly and monthly sales by shop, category, and brand against prior periods and budget, identifying trends and resolving performance gaps.
• Ensure all company policies are communicated to staff and that Shift Leaders are trained to enforce them effectively.
• Organize and lead weekly meetings with Shift Supervisors covering sales, promotions, categories, brands, HR matters, and other relevant updates.
• Oversee weekly replenishment plans and coordinate with the Stock Manager to minimize out-of-stock (OOS) situations and product expiries.
• Coordinate with Marketing to implement all POS materials in stores.
• Review monthly store performance with the Airport General Manager.
• Ensure compliance with all airport, state, and federal employment regulations.
• Supervise cycle counting activities, ensuring readiness of staff and stock areas.
• Oversee full inventory processes as defined by the ARM, ensuring proper preparation and execution.

People

• Ensure proper training programs are implemented in collaboration with HR.
• Partner with HR to recruit individuals aligned with the company’s values and culture.
• Maintain high employee morale through recognition, motivation, and professional development opportunities.

Finance

• Ensure achievement of sales, stock, and financial targets.
• Plan and organize staff schedules, inventory, and expenses to meet goals, ensuring team awareness of sales objectives.

Customer

• Promote Avolta as a premium brand within stores and uphold exceptional standards of customer service.