TG Field Technician

Position Overview

Technology Group Field Technicians are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as team members by providing on-site technical support for those items escalated. TG Field Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs.

TG Field Technicians also assist in technical remote support, job site mobilizations, site changes, and demobilizations. This position supports and assists with implementing Kiewit Technology Group policies and procedures. They must be self-managing and make sound business decisions to deliver projects on time and under budget.

District Overview

Location

This is a full time in office (M-F) role located in Ingleside, TX. There is the possibility to report to local project sites as needed. This candidate could travel up to 10% of the time.

Responsibilities

• Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors
• Provide customers with technical guidance or direction
• Respond to all assigned tickets in a timely manner
• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
• Research and resolve escalated trouble tickets
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
• On-site and Remote client support of various enterprise and desktop applications
• Establish and maintain a professional relationship with customers, team members and department contacts
• Provide quality customer service that exceeds customer expectations
• Prioritize and organize work to meet requirements, goals and deadlines
• Escalate to manager any situation outside the employee's control that could adversely impact the services provided
• Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
• Other duties as assigned

Qualifications

Required

• Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing
• Strong experience with Windows Operating System and Office Suite
• Attention to detail
• Strong organizational skills
• Results-oriented and likes a challenge
• Participative management style
• Must provide high levels of customer service at all times.
• Recognize and escalate issues, risks and/or concerns in a timely manner.
• Capable of using attentive and active listening skills to gather requirements and assess situations.
• Must have good organizational skills.
• Must have excellent verbal and written communication skills.
• Must be able to lift and move heavy objects (40+ lbs).
• Can walk for various lengths of time.
• Must possess and maintain a valid driver’s license.

Preferred

• Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools.
• Experience with Powershell or other scripting language and the demonstrated ability to use and create simple scripts.
• Experience with ServiceNow
• Bachelor's Degree