TikTok Shop Operations Associate

About Darkroom

Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.

At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.

Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.

What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.

About the Role

Darkroom is hiring a TikTok Shop Operations Associate to power the execution engine behind one of our fastest-growing service lines.

TikTok Shop is moving fast - and this role exists to make sure we move faster. You'll own the day-to-day operations that keep every product listing, integration, and campaign running without a hitch, freeing our Directors and Account Leads to focus on growth strategy while clients get seamless, high-quality execution.

From product uploads and catalog management to reporting, seeding workflows, and Shopify integrations, you'll be the connective tissue between our Creator and Accounts teams - detail-oriented, process-driven, and always a step ahead.

This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST).

What You’ll Do

• Account Setup & Management

  • Upload products, set offers, and optimize storefront listings.

  • Maintain campaign calendars and execution trackers.

• Shopify & E-commerce Integration

  • Assist with TikTok Shop–Shopify integration setup and troubleshooting.

  • Manage product feeds, inventory syncing, and fulfillment workflows.

  • Support integration with other e-commerce platforms as needed.

• Reporting & Analytics

  • Pull weekly TikTok Shop performance reports (GMV, CTR, AOV, conversions).

  • Flag performance trends and areas for optimization.

• Creator & Affiliate Support

  • Manage seeding workflows, track creator shipments, and monitor affiliate activity.

  • Update creator CRM and affiliate program details.

• Catalog & Merchandising Support

  • Assist with SKU health audits, bundle creation, and product launch setup.

• System Administration

  • Maintain dashboards, track metrics, and organize campaign assets.

  • Support internal workflows, templates, and documentation.

• Cross-Functional Support

  • Partner with Creator, Accounts, and Media teams to ensure accurate campaign execution and reporting.

You Should Apply If This Sounds Like You

• 1–3 years of experience in e-commerce operations, marketing, or agency support (internships welcome).

• Strong understanding of Shopify and e-commerce integration basics (product feeds, inventory sync, order management).

• Familiarity with TikTok Shop or other marketplace platforms (Amazon, Walmart, etc.).

• Highly organized with excellent attention to detail and project management skills.

• Comfortable using spreadsheets, dashboards, and workflow tools (Google Sheets, Notion, Slack, etc.).

• Strong interest in TikTok, social commerce, and creator-driven growth.

What It's Like to Work at Darkroom

Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.

We believe in autonomy with accountability, truth over comfort, and outcomes over optics.

• Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.

• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.

• Parental Leave: Flexible parental leave to support new parents during this important transition.

• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.