TL/AM/Manager - International Voice Operations - Hyderabad - GO/JC/1404/2025

Job Description

Job Title: TL/AM/Manager - International Voice Operations - Hyderabad

Job Overview: We are seeking experienced and enthusiastic professionals for our International Voice Customer Support team. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional customer service over voice calls.

Key Responsibilities

• Handle inbound customer queries via voice calls for international clients.
• Provide timely and accurate information to resolve customer issues.
• Maintain high levels of customer satisfaction through effective communication.
• Adhere to quality standards and process guidelines.
  
  

Skills & Attributes

• Prior experience in International Voice Process for Customer Support is mandatory.
• Must be comfortable with complete voice-based communication (no chat/email support).
• Willingness to work UK shifts.
• Strong verbal communication skills in English.
• Ability to work from office with two-way cab facility.
• Excellent listening and problem-solving abilities.
• Ability to work independently and as part of a team.
• Familiarity with CRM tools is a plus.
  
  

Skills Required

RoleTL/AM/Manager - International Voice Operations - Hyderabad

Industry TypeBPO / KPO

Functional Area

Required Education Bachelor

Employment TypeFull Time, Permanent

Key Skills

• A C T I V E L I S T E N I N G
• CALL HANDLING ETIQUETTE
• CLEAR ARTICULATION
• ESCALATION PROTOCOLS
• EXCELLENT VERBAL COMMUNICATION
• PR OBLEM-SOLVING
  
  

Other Information

Job CodeGO/JC/1404/2025

Recruiter NameBrindha Kamaraj