Tour Operator

Employer Overview:

A global travel organization operating across multiple international markets, serving millions of customers worldwide. The company offers value-driven travel solutions and customized packages within a fast-paced, collaborative, and impact-oriented work culture.

Job Summary:

The Inbound Tour Operator is responsible for managing inbound travel requests and creating customized travel itineraries for international clients. The role focuses on coordinating end-to-end travel services, maintaining supplier relationships, and delivering high-quality customer experiences while supporting sales objectives.

Key Responsibilities:

• Handle inbound travel inquiries through phone calls, emails, and online platforms.
• Design and prepare tailor-made travel itineraries aligned with client interests, budgets, and travel dates.
• Book and coordinate all travel components including accommodation, transportation, tours, meals, and activities.
• Build and maintain strong relationships with hotels, transport providers, tour guides, and attractions.
• Provide accurate information on destinations, entry requirements, travel insurance, and local experiences.
• Prepare quotations, booking confirmations, vouchers, and complete travel documentation.
• Respond promptly to client inquiries and efficiently resolve issues or complaints.
• Ensure all bookings are accurately recorded and updated in reservation systems.
• Monitor supplier performance and ensure service quality standards are consistently met.
• Stay informed about tourism trends, new products, and destination updates while supporting sales targets.

Requirements:

• Bachelor’s degree in Travel, Tourism, Hospitality, or a related field.
• 2–3 years of experience in inbound travel operations or a similar role.
• Fluency in English (spoken and written), Italian language is a plus.
• Strong knowledge of local attractions, tourism products, and travel suppliers.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Problem-solving and decision-making abilities.
• High attention to detail and organizational skills.
• Hands-on experience with travel reservation and booking systems (e.g., Tourplan, Tramada, Galileo, Amadeus, or similar).
• Ability to prepare accurate itineraries, quotations, and travel documentation.
• Proficiency in Microsoft Word and Excel.
• Ability to work on-site in Heliopolis, Cairo.
• Capability to build long-term relationships with clients and suppliers.