Tow Company Dispatcher

Overview
Join our dynamic towing team as a Tow Company Dispatcher, where you'll be the vital link coordinating tow truck operations and ensuring smooth communication between drivers, clients, and service providers. This role offers an energetic environment focused on efficiency, problem-solving, and delivering exceptional service. As a dispatcher, you’ll leverage your expertise in tow management systems and communication skills to streamline dispatching processes, optimize fleet utilization, and support our commitment to reliable roadside assistance and vehicle recovery. Your proactive approach will keep operations moving swiftly and safely, making a tangible difference in our customers’ experiences every day.

Shifts Available

• Nights (2p-10p PST)
• Weekends (9a-5p PST)

Responsibilities

• Coordinate and dispatch tow trucks efficiently using transportation management systems such as Oracle Transportation Management and SyteLine.
• Communicate clearly and professionally with drivers, customers, and third-party logistics providers via multi-line phone systems, ensuring accurate information exchange.
• Monitor GPS tools to track fleet locations, optimize routing, and respond promptly to roadside emergencies or scheduled jobs.
• Enter data accurately into shipping & receiving logs, freight documentation, and dispatch records while maintaining high typing speed and attention to detail.
• Manage inbound and outbound freight requests, schedule pickups and drop-offs, and coordinate with supply chain partners to meet operational deadlines.
• Utilize analysis skills to assess transportation planning needs, identify inefficiencies, and implement process improvements for fleet management.
• Maintain thorough documentation of all dispatch activities, incident reports, and service logs in compliance with company policies and safety standards.

Experience

• Proven experience with tow management systems such as Tow Book or Dispatch Anywhere a plus.
• Strong knowledge of logistics operations and fleet management.
• Familiarity with GPS tracking tools, GIS software for route planning, and tow planning principles.
• Excellent communication skills with professional phone etiquette; ability to handle multi-line phone systems efficiently.
• Demonstrated analysis skills for data entry accuracy and operational troubleshooting in a fast-paced environment.
• Prior dispatching experience in the towing or transportation industry is highly preferred.
• Ability to work effectively under pressure while maintaining attention to detail in a dynamic setting. Join us to be part of a dedicated team that values proactive problem-solving, clear communication, and operational excellence!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Opportunities for advancement
• Paid time off
• Paid training

Work Location: In person