Traffic Specialist

Under the general direction of the Traffic Supervisor, the Traffic Specialist is responsible for managing a wide range of traffic-related duties at the airport. This role encompasses directing and controlling vehicular traffic on terminal curbside drives, enforcing parking regulations, and ensuring the safety and security of the Authority property, facilities, staff, and the general public. The Traffic Specialist maintains efficient traffic flow while providing excellent customer service to airport users.

This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.

Requires availability for emergency call-in.

ESSENTIAL FUNCTIONS

• Directs and controls vehicular traffic on airport terminal curbside drives and at checkpoint areas crossing taxiways to ensure safe and efficient traffic flow.
• Provides customer service and curbside assistance to airport users, offering information and guidance as needed to enhance the passenger experience.
• Performs security duties to protect airport property, facilities, personnel, and the general public, ensuring compliance with safety protocols.
• Enforces parking regulations by issuing citations as necessary, maintaining order and compliance within the airport's parking facilities.
• Monitors and assesses changing traffic conditions, making real-time decisions to optimize traffic flow and safety.
• Conducts inspections of traffic areas to identify safety hazards and ensure compliance with established standards.
• Assists with traffic control during special events or emergencies, collaborating with other departments to ensure effective coordination.
• Participates in training and development programs to enhance skills related to traffic management and public safety.
• Conducts regular inspections of traffic areas to ensure compliance with established safety standards and identify potential hazards.
• Engages in community outreach efforts to educate the public about traffic regulations and safety initiatives at the airport.
• Maintain accurate records of traffic incidents, citations issued, and other relevant data for reporting and analysis purposes.
• Adhere to all safety protocols and regulations while performing tasks to ensure a safe working environment, including proper use of personal protective equipment (PPE) and reporting potential hazards.
• Regular and reliable attendance is required as an essential function of the position.

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

COMPENSATION - $20.19 per hour

COMPETENCIES

• Job Knowledge: Has adequate knowledge of the fundamentals of the job.
• Work Quality: Adequate completion of work that is neat and accurate; rarely needs correction.
• Customer Focus: Give high priority to customer satisfaction and customer service; Anticipate member/business needs and act accordingly.
• Dependability: Being trustworthy, punctual, and reliable, consistently fulfilling commitments and responsibilities, and being counted on to deliver quality work on time, demonstrating a consistent and predictable performance level across tasks and situations.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Standard Procedures, Rules and Regulations, and Operating Directives.

QUALIFICATIONS

• High School diploma or valid equivalent.
• One (1) year verified work experience.
• Must be able to pass the Police Department background investigation including a polygraph assessment and pre-employment drug screening.
• Must possess a valid Florida Driver License.

PREFERRED QUALIFICATIONS

• Associate’s degree in criminal justice, business administration, management, public administration or a related field.
• Previous experience in traffic control.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of airport traffic rules and regulations to ensure compliance and safety in managing vehicular movement within the airport.
• Knowledge of airport security protocols and procedures, enabling effective enforcement of safety measures and regulations.
• Skill in directing and controlling vehicular traffic to maintain safe and efficient flow on airport terminal curbside drives and taxiways.
• Ability to operate a tow truck and other airport vehicles safely and efficiently while performing traffic management duties.
• Ability to remain calm and composed under stressful conditions, effectively managing traffic situations and public interactions.
• Knowledge of the functions, services, procedures, and regulations of the unit to which assigned.
• Skill in the use of Word, and Outlook.
• Ability to engage with the community through outreach efforts, educating the public on traffic regulations and promoting safety initiatives at the airport.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with others within and outside the Authority.
• Ability to handle restricted, sensitive, and confidential information.
• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.

PHYSICAL ABILITIES

• Continuous standing & walking
• Frequently sitting
• Occasional lifting & carrying
• Occasional repetitive motions
• Frequent talking & hearing
• Frequent eye, hand & foot coordination
• Occasional lifting up to 50 Ibs
• Very frequent reaching overhead
• Occasional typing
• Continuous exposure to extreme weather
• Very frequent exposure to extreme noise
• Occasional use of heavy equipment
• Occasional use of a car/light truck

The Hillsborough County Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Hillsborough County Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.

Under the general direction of the Traffic Supervisor, the Traffic Specialist is responsible for managing a wide range of traffic-related duties at the airport. This role encompasses directing and controlling vehicular traffic on terminal curbside drives, enforcing parking regulations, and ensuring the safety and security of the Authority property, facilities, staff, and the general public. The Traffic Specialist maintains efficient traffic flow while providing excellent customer service to airport users.

This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.

Requires availability for emergency call-in.

ESSENTIAL FUNCTIONS

• Directs and controls vehicular traffic on airport terminal curbside drives and at checkpoint areas crossing taxiways to ensure safe and efficient traffic flow.
• Provides customer service and curbside assistance to airport users, offering information and guidance as needed to enhance the passenger experience.
• Performs security duties to protect airport property, facilities, personnel, and the general public, ensuring compliance with safety protocols.
• Enforces parking regulations by issuing citations as necessary, maintaining order and compliance within the airport's parking facilities.
• Monitors and assesses changing traffic conditions, making real-time decisions to optimize traffic flow and safety.
• Conducts inspections of traffic areas to identify safety hazards and ensure compliance with established standards.
• Assists with traffic control during special events or emergencies, collaborating with other departments to ensure effective coordination.
• Participates in training and development programs to enhance skills related to traffic management and public safety.
• Conducts regular inspections of traffic areas to ensure compliance with established safety standards and identify potential hazards.
• Engages in community outreach efforts to educate the public about traffic regulations and safety initiatives at the airport.
• Maintain accurate records of traffic incidents, citations issued, and other relevant data for reporting and analysis purposes.
• Adhere to all safety protocols and regulations while performing tasks to ensure a safe working environment, including proper use of personal protective equipment (PPE) and reporting potential hazards.
• Regular and reliable attendance is required as an essential function of the position.

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

COMPENSATION - $20.19 per hour

COMPETENCIES

• Job Knowledge: Has adequate knowledge of the fundamentals of the job.
• Work Quality: Adequate completion of work that is neat and accurate; rarely needs correction.
• Customer Focus: Give high priority to customer satisfaction and customer service; Anticipate member/business needs and act accordingly.
• Dependability: Being trustworthy, punctual, and reliable, consistently fulfilling commitments and responsibilities, and being counted on to deliver quality work on time, demonstrating a consistent and predictable performance level across tasks and situations.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Standard Procedures, Rules and Regulations, and Operating Directives.

QUALIFICATIONS

• High School diploma or valid equivalent.
• One (1) year verified work experience.
• Must be able to pass the Police Department background investigation including a polygraph assessment and pre-employment drug screening.
• Must possess a valid Florida Driver License.

PREFERRED QUALIFICATIONS

• Associate’s degree in criminal justice, business administration, management, public administration or a related field.
• Previous experience in traffic control.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of airport traffic rules and regulations to ensure compliance and safety in managing vehicular movement within the airport.
• Knowledge of airport security protocols and procedures, enabling effective enforcement of safety measures and regulations.
• Skill in directing and controlling vehicular traffic to maintain safe and efficient flow on airport terminal curbside drives and taxiways.
• Ability to operate a tow truck and other airport vehicles safely and efficiently while performing traffic management duties.
• Ability to remain calm and composed under stressful conditions, effectively managing traffic situations and public interactions.
• Knowledge of the functions, services, procedures, and regulations of the unit to which assigned.
• Skill in the use of Word, and Outlook.
• Ability to engage with the community through outreach efforts, educating the public on traffic regulations and promoting safety initiatives at the airport.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with others within and outside the Authority.
• Ability to handle restricted, sensitive, and confidential information.
• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.

PHYSICAL ABILITIES

• Continuous standing & walking
• Frequently sitting
• Occasional lifting & carrying
• Occasional repetitive motions
• Frequent talking & hearing
• Frequent eye, hand & foot coordination
• Occasional lifting up to 50 Ibs
• Very frequent reaching overhead
• Occasional typing
• Continuous exposure to extreme weather
• Very frequent exposure to extreme noise
• Occasional use of heavy equipment
• Occasional use of a car/light truck

The Hillsborough County Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Hillsborough County Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.