Trainee Sales and Support Engineer

We are looking for a motivated, enthusiastic, and customer-focused Trainee Sales & Support Engineer to join our Peshawar office. This role is ideal for fresh graduates or candidates at the beginning of their careers who have a technical background and are interested in developing expertise in customer support, technical sales, and business development.

The selected candidate will receive hands-on training on our products and services while working closely with customers and internal teams to ensure excellent customer experience and business growth.

Key Responsibilities

• Develop a thorough understanding of the company's products, services, and technical solutions through continuous learning and training.
• Respond to customer queries via official communication channels including phone calls, WhatsApp, email, and support portals in a timely and professional manner.
• Handle customer onboarding by collecting requirements, coordinating with internal teams, and ensuring successful implementation of services.
• Provide first-level product guidance and support while escalating complex technical issues to the relevant departments.
• Conduct regular market visits to meet prospective and existing customers, understand their business requirements, and build strong client relationships.
• Generate new business opportunities through cold calling, market visits, email outreach, networking, referrals, and other sales activities.
• Conduct market research to identify potential customers, industry trends, and emerging business opportunities.
• Schedule, coordinate, and conduct product demonstrations and client meetings, both online and at customer locations.
• Promote the company's products and services during customer meetings and effectively communicate their value proposition.
• Maintain strong relationships with clients through regular follow-ups and after-sales support.
• Maintain accurate records of customer interactions, sales activities, leads, follow-ups, and onboarding progress using company systems.
• Coordinate with technical, operations, and product teams to ensure timely resolution of customer concerns.
• Prepare regular reports on market visits, customer feedback, lead generation, sales activities, and business development progress.
• Achieve assigned KPIs related to customer onboarding, lead generation, customer satisfaction, market visits, and sales performance.
• Stay updated with industry trends, competitor offerings, and emerging technologies to effectively position the company's solutions.

Requirements

• BS Computer Science (BSCS) or an equivalent degree from an HEC-recognised university.
• Fresh graduates are encouraged to apply. Candidates with up to one year of relevant experience will also be considered.
• Excellent verbal and written communication skills in English.
• Basic understanding of software applications, SaaS products, APIs, cloud technologies, networking concepts, or IT solutions.
• Strong analytical and problem-solving skills.
• Excellent customer handling and interpersonal skills.
• Willingness to conduct regular field/market visits.
• Ability to travel for client meetings and product demonstrations.
• Strong presentation, negotiation, and relationship-building skills.
• Must own a bike.

Pay & Benefits

• Competitive Basic Stipend + Performance Bonus
• Annual/Semi-Annual Performance Increments
• Fuel Allowance (where applicable)
• Company-maintained Postpaid Mobile Connection
• Emergency Health Cover (where applicable)
• Paid Annual Leaves
• Employee Old Age Benefits Institution (EOBI)
• Comprehensive training and career development opportunities
• A collaborative, transparent, and growth-oriented work environment

Job Location

Veevo Tech – Peshawar Office

Diversity & Inclusion

Veevo Tech is an equal opportunity employer and one of the first technology companies to introduce a 50/50 gender ratio.

We celebrate, support, and thrive on diversity regardless of gender, race, ethnicity, religion, nationality, disability, or background. We are committed to creating an inclusive workplace where every employee has the opportunity to grow and succeed.

Pay: Rs35,000.00 - Rs50,000.00 per month

Work Location: In person