Trainer (BPO)

About the Role:

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Islamabad. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.

Key Responsibilities:

• Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.
• Develop and implement training materials, modules, and assessments to enhance performance.
• Monitor and evaluate trainees’ performance to identify areas for improvement.
• Provide feedback, coaching, and support to ensure quality standards are maintained.
• Collaborate with team leaders and management to identify training needs and skill gaps.
• Maintain training records, progress reports, and ensure training completion within deadlines.
• Stay updated with company policies, procedures, and industry best practices.

Requirements:

• Bachelor’s degree.
• Minimum 2 years of experience working in a call center or BPO environment (training experience preferred).
• Excellent communication and presentation skills.
• Strong interpersonal, coaching, and motivational abilities.
• Ability to manage multiple training sessions and adapt to a fast-paced environment.

What We Offer:

• Competitive salary package based on experience and skills.
• Professional growth opportunities within a leading BPO organization.
• Supportive, dynamic, and learning-driven work culture.

Job Type: Full-time

Pay: Rs50,000.00 - Rs90,000.00 per month

Experience:

• Call center: 2 years (Required)

Work Location: In person